Warranty Policy

1) Necessary documents:

A customer must have proper invoice to receive after sales service. Where customer name, phone number, product purchase date, warranty period and product serial number will be mentioned. At the same time, the warranty claim should be made with the full box of the product with the Supplier and hologram. (In this case full box is not required for TV, monitor and serial number marked premium quality large size product)

2) Stock Fault / Factory Default:

If a product is found to be defective or found to be in an unfit for sale condition at the time of sale or within 3 days of sale, it will be considered as stock faulty. That product will be identified as stock fault by our representative (Brand Shop Manager & Sales Team) and will observe the product from our service center and replace it with a new product, with our warranty sticker and hologram sticker attached.

3) Timing of after sales service:

Products eligible for warranty service will be resolved within 3 to 7 working days after receiving the product after sales service. In the event of a special event or product unavailability, it may take an additional few days to resolve the issue with that product. If it is not possible to replace the warranty claim product from Supplier due to stock unavailability or any other reason, then the price (*subject to company specific conditions) will be refunded to the consumer or party who purchased the product within 15 days. If a product is used for two-thirds of its warranty period, 30% of the product-price will be deducted as depreciation at the time of refund.

4) Serial Number Tracking:

Geeky Gadgets will maintain a database of each product’s serial number in their B2B ERP system. To claim the validity of the warranty service, the serial number of the database must be matched. Therefore, the products sold through the ERP system will be able to easily claim warranty service.

5) After sales service conditions for providing product service:

After-Sales Service After-sales service is also available for expired products (subject to availability of parts for the product) but in that case charges for necessary parts and service charges will have to be paid.